This has happened 3 or more times where the sync never finishes and outlook will freeze.
We then have to remove OST then allow new profile to come in and be created...pain cuz it takes time. And of course we lose contacts and auto fill for names, but you can grab the auto fill from prior blog.
Can't verify success with any of these yet, but looks well written
http://o365info.com/troubleshooting-outlook-synchronization/
i looked at a few things: sync log folder and info, did not see anything for sharon's computer, add ins, nothing stood out that could be bad. For sharon i did Disable AVG scanning of email.
