OST / IMAP Synchronization Issues

This has happened 3 or more times where the sync never finishes and outlook will freeze.

We then have to remove OST then allow new profile to come in and be created...pain cuz it takes time. And of course we lose contacts and auto fill for names, but you can grab the auto fill from prior blog.

Can't verify success with any of these yet, but looks well written

http://o365info.com/troubleshooting-outlook-synchronization/

i looked at a few things: sync log folder and info, did not see anything for sharon's computer, add ins, nothing stood out that could be bad.  For sharon i did Disable AVG scanning of email.

Address Books and Contacts and Autocomplete

Moving from one computer to a new one is fairly straight forward. Even moving the PST or OST data file that houses all of your Outlook info is pretty simple. But the one issue that seems to happen is the address book is in the wrong place or does not autofill when you start typing an email.

While an address book or contact list can be set up differently for different users, the most common one in my experiences is having an address book in Outlook.  The following method for getting autocomplete to work in new emails (the TO: field) worked right away for me. My current set up was Office 2013 or 365 PST and moving to a new computer with OST/IMAP for new mail and bringing my PST over for archive/reference.


https://supertekboy.com/2013/03/01/how-to-move-autocomplete-data-from-one-profile-to-another-in-outlook-2010outlook-2013/

Good Luck and Stay in Contact.